The Executive Team at Mercy Community (MC) guides the delivery of programs and services across all MC service streams. They act to ensure that MC continues to be a leading provider and facilitator of quality, responsive community services.
Fritha was appointed CEO of Mercy Community in July 2019. She is a successful executive with impeccable leadership credentials, having led complex projects and operations for large management consulting, healthcare and community services organisations in Australia and overseas for more than 20 years. Her warm and engaging leadership style coupled with her strong business acumen provides a firm foundation for Mercy Community to deliver quality, values-aligned disability, aged care and family services to communities in Queensland and Northern NSW.
Fritha began her career at Ernst and Young in New Zealand where she specialised in strategic planning, project management and process reengineering with a subspecialisation in Healthcare. She also spent time in Canada running a Healthcare and Education consulting firm with colleagues from Ernst and Young. After leaving consulting Fritha found her passion in operations with key line management roles as manager of the Mergers and Acquisitions team for the New Zealand Commerce Commission, and operations manager for the Chemistry Group at Industrial Research Limited.
After moving to Australia she called on her management consulting background again working in private equity specialising in small growing companies. Returning to her roots in Healthcare she then spent several years at Mater Health Services completing a major change program for the main site, including the closure of the Mater Children's Hospital, and then moved on to open and lead a new regional Mater Hospital in Springfield. In her next role as COO of Icon Cancer Care, she led a large team of healthcare professionals across Australia and worked with the leadership team and private equity investors to drive accelerated growth of the organisation.
At Mercy Community, Fritha is excited to be working with the Board and Leadership Team to deliver sustainable and mission-driven services that meet the needs of local communities today and tomorrow. She also enjoys the strong personal alignment she has with the Mercy mission, counting her role as a Foster Mum among her proudest achievements.
Hariet Brummelhuis commenced with Mercy Community in January 2018, bringing extensive experience in a diversity of executive level roles that provide an increased emphasis across Mercy Community on risk, quality, compliance and governance systems. Hariet has over 20 years’ experience in corporate governance, finance, strategy, leadership, business development and transformation of which more than 10 years were as an executive in the human services sector.
Hariet was most recently employed as the Operations General Manager of North Coast Community Housing Company and prior their CFO as well as Director Finance and Corporate Services at Third Sector Australia. In these roles Hariet was responsible for the legal and financial management of multiple property development projects. These projects included award winning specialist disability accommodation and affordable housing projects and partnerships. Hariet has successfully developed and implemented Governance, Risk and Compliance frameworks and systems, People and Performance Frameworks as well as Integrated Management Systems.
Hariet recently moved from Northern NSW to Brisbane. She enjoys spending time with her family at the beach and playing golf.
Kym commenced in the role of Executive Director Families & Young People Services in November 2017. In this role, Kym is responsible for leading the Families and Young People Services portfolio in: the mission, vision and values; strategic and high quality operations of the service delivery; and communication and engagement of stakeholders.
Kym brings to the role a wealth of experience in the community services sector. Prior to joining Mercy Community Kym was an experienced NSW Public Sector Senior Executive spanning both Human Service and Central agencies including Department of Premier & Cabinet, Family and Community services and Juvenile Justice. She has demonstrated expertise in change management and reform implementation. Kym has a long work history with the NGO sector – most recently as the Director Housing and Homelessness for a large NGO in Northern NSW.
Kym shows leadership in strategic engagement both inside the organisation and in partnership with external stakeholders. Her successes include redesigning a number of service systems including the Specialist Homeless Services, Out of Home Care services and Universal Early Intervention services in Northern NSW.
In this role, Kym’s aim is to support the organisation to lead the Families and Young People Directorate to achieve its strategic objectives and to help drive transformation. Kym believes it’s important to consolidate the great work Families and Young People deliver consistent with the MC mission and values and at the same time provide strategic direction for the commercial objectives within an expanding and dynamic service sector.
Kym is a relationship builder, a strategist and a strong collaborator known for her friendly, energetic can-do attitude.
When Kym isn’t behind her desk or in meetings, she’s an avid fitness fanatic as a Les Mills gym instructor and forever mum to her rescued 10 year old golden retriever, Blossom.
Anne Skordis commenced in the role of Executive Director NDIS Services in February 2018. Anne is regarded as one of the leading experts in the NDIS across Australia and thus brings significant experience in relation to disability policy and services to Mercy Community. Anne was most recently an Expert Advisor at the NDIA and was formerly the General Manager Scheme Transition for the NDIA with responsibility for leading collaboration with the Commonwealth, States and Territories regarding transition to full implementation of the NDIS.
Prior to her time at the NDIA, Anne held a number of high level Executive roles within the NSW Government related to disability and aged care policy, regional operations, and service delivery. Just before joining the NDIA her most recent NSW roles were in intergovernmental negotiations and disability policy reform including a role as the Executive Director, NDIS Implementation and Transition for the NSW Department of Family and Community Services, negotiating the initial design and implementation of the NDIS.
Originally from Victoria, Anne studied social work and her early career was in income support programs, concessions and customer policy for gas and electricity providers in Victoria.
Anne currently commutes between Geelong and Brisbane but enjoys regular weekends in Sydney being a tourist with her two grandsons.
Patrick Lilwall commenced the role of Executive Director Business Transformation in May 2018. In this role, Patrick is responsible for defining and leading the business transformation that will position Mercy Community to offer the ‘Best or Only’ services connecting people to the services they need to live the life they want, whatever their circumstances.
Patrick is a proven Executive and Advisory Board Chair, who works with Executive and Boards to define and deliver their business models for the digital age. With more than 27 years’ experience across many industry sectors, in both consulting and Chief Information Officer roles, Patrick brings business strategy and transformation experience with organisations like Blue Care, Laing O'Rourke, Queensland Rail and Mater Group. Along the way, his expertise has been recognised with awards such as the ICT industry 'New CIO of the Year 2009'.
Patrick brings the energy and passion for making a difference with a strong focus in driving change with a values-based approach to leadership. With a passion for coaching and having completed the QUT Executive MBA himself, Patrick now gives back as an Executive Advisor, providing coaching and mentoring to select members completing the MBA program.
With their children now adults, Patrick and his wife enjoy travelling and experiencing what the world has to offer.
Patrick will certainly draw upon all these experiences to offer value as an important part of the executive team at Mercy Community.
Shanelle Bennett was appointed to the Director Mission Integration role in November 2018, a vital role in our organisation, which is responsible for integrating Mercy Community’s mission and values. Shanelle and has been part of Mercy Community since 2016, where she was in a Pastoral Care and Volunteer Coordinator role at our Aged Care facility. It was here that she increased the number of volunteers by 150%, delivered pastoral care to residents, and initiated many beneficial programs and relationships for Mercy Community.
Shanelle has a wealth of experience in counselling and pastoral care, including roles with Salvation Army, Australian Catholic University, Queensland Department of Corrections, and an Executive Director position with NET Ministries. While at NET Ministries, Shanelle, along with her husband, developed a cutting-edge youth ministry across Australia, which was authentic, sustainable, and adaptable. Shanelle and her husband also established an international ministry in Uganda.
Shanelle brings to the role strong servant leadership skills, empathy, and a person-centred approach. She has excellent interpersonal skills, and the ability to drive cultural and transformational change in an organisation.
Shanelle is married with three grown children, who now have families of their own.
Nick commenced in the role of Executive Director Aged Care Services in June 2019. In this role, Nick is responsible for leading Mercy Community’s Aged Care Services including residential aged care and home care services. Nick brings to Mercy Community a wealth of experience in the aged care and seniors’ housing industry. Prior to his role with Mercy Community, Nick has held senior management roles in aged care and retirement living with Regis Aged Care, Masonic Care Queensland and UnitingCare Queensland (Blue Care). Nick has significant service re-design experience within the industry as well as experience in service growth and development within an integrated health and aged care environment. Nick is a strategic thinker who enjoys engaging his team and stakeholders on the journey.