Mercy Community Services

To support and inspire people in need to live healthy, connected lives within inclusive communities.

Refund Policy

Donations Refund Policy

Mercy Community Services places great value in being a sound steward of donations in all forms.

Should an error be made in the amount of any donation, the donor has 60 days in which to notify Mercy Community Services of the error. All requests for refunds are to be made in writing and directed by:

  • Email to fundraising@mercycs.org.au 
  • Or by post to: 
    ATTN: Fundraising, Corporate Office
    Mercy Community Services
    PO Box 508
    Lutwyche QLD 4030

The request should have the details of the initial donation including the date, amount, name of the donor, the tax invoice/receipt number and the nature of the error.

The original tax invoice/receipt immediately becomes void and invalid, and a new tax invoice/receipt will be issued for the amount of the revised donation.

Mercy Community Services will process such a refund within 30 days of the receipt of such request. Mercy Community Services reserves the right to deduct any bank or transaction charges for any refund processed onto the donor.

Should an error be made by Mercy Community Services or its financial institution(s), full refunds will be made immediately upon notification in writing of the error and reasonable costs borne by Mercy Community Services.

Refunds will be returned using the original method of payment.

Mercy Community Services may use donor information for direct marketing purposes. At the time a donation is submitted online, you will have the option of receiving further communications or opting out.